CDL Help Pass Guarantee — Terms

Effective August 19, 2026. Applies to CDL Help monthly subscriptions ($29.99/month) purchased while the Pass Guarantee was shown at checkout.

Our promise

If you meet all of the conditions below and do not pass your official CDL knowledge (permit) exam, we will refund your most recent subscription payment — one billing period, at the price you actually paid.

Conditions (all required)

1. Before taking the official exam, complete all practice tests for your selected state in the CDL Help app (your in-app progress is the record).
2. Take the official CDL knowledge exam within 30 days of the day your subscription starts.
3. Submit your claim within 7 days of your exam by emailing support@cdlhelp.com with the subject "Pass Guarantee claim," attaching an official failed-score document issued by your state's DMV/licensing agency (score sheet or exam-result slip) showing your name, the exam date, the exam taken, and the failing result. The name on the document must match the name on your CDL Help account.

One claim per person per account, ever. The refund covers your latest payment only.

If you purchased through the App Store or Google Play

Apple or Google is the merchant of record for your purchase, and only they can reverse the original charge. We will first help you request a refund through the store's own process (Apple: the refund request inside the app, or reportaproblem.apple.com; Google: Play Store order history). If the store declines your refund request, CDL Help will honor the guarantee directly and reimburse you by PayPal, Venmo, or check within 5 business days of verifying your claim.

Auto-renewal (unchanged by this guarantee)

Your subscription renews monthly at $29.99 until you cancel. Cancel anytime in your App Store / Google Play subscription settings; cancellation stops future charges and does not affect a valid guarantee claim for your latest payment.

Questions: support@cdlhelp.com.